will apply the principles of effective communication when giving and receiving information (speaking, writing, reading, listening) _____ out of ____ opportunities as measured by ____________ (evaluation tool).
1 Select and use communication methods that are appropriate and effective for an identified situation, purpose, and audience.
2 Communicate information clearly and effectively by speaking and/or writing to fit an identified situation.
3 Receive information accurately by listening and checking for understanding.
4 Use technology to enhance and deliver written. spoken, visual and multi-media communications.
5 Speak clearly, give directions and relay information.
6 Demonstrate telephone etiquette.
7 Write deafly and accurately, e.g., letters. memoranda. forms, instructions brief descriptive accounts.
8 Listen actively and ask for clarification when necessary.
9 Use computers to process and communicate information.
10 Notify employer in advance of a planned absence.
11 Promptly notify employer in event of emergency absence.
Demonstrate appropriate communication/social skills at the work site with _______ out of ___ opportunities as measured by ____________ (evaluation tool).
1 Greet people.
2 Demonstrate mention to others appropriately.
3 Ask for assistance appropriately.
4 Contact supervise only when necessity.
5 Follow directions. request clarification as necessary.
6 Cooperate with others as necessary to complete works.
7 Interact with co-workers without diminishing productivity.
8 Cooperate with group procedures and directions.
9 Accept supervision.
10 Seek assistance on the job for problem solving.
11 Wait appropriately for assistance.
12 Accept appropriate level of assistance.
13 Use gesture/sign/picture to indicate need for assistance.
14 Use please and thank you with request for assistance.
15 Indicate what type of assistance is needed.
16 Anticipate need for assistance by monitoring environment.
17 Accept compliments.
18 Accept criticism from others.
19 Accept responsibility for mistakes.
20 Attempt new tasks.
21 Discriminate between public and private places/items/actions.
22 Provide positive/appropriate reinforcement to others.
23 Respond appropriately to negative behavior of others.
24 Reject inappropriate behavior/ proximity of others.
25 Report inappropriate behavior! proximity of others.
26 Respond to relevant social cues.
27 Offer assistance to others.
28 Tolerate proximity.
29 Discriminate between personal and general information.
30 Provide additional information requested.
31 Answer general information questions.
32 State lack of knowledge.
33 Make eye contact.
34 Shake hands on introduction.
35 Introduce self and others.
36 Close social contact appropriately and leave area.